SUPPORT AND MAINTENANCE

PABM team with our full-cycle customer support services is always there to ensure that your online business is thriving.

When you deal with Internet products, you can come across three major maintenance and support challenges. They are:
Business Continuity: it is necessary to ensure that the company is continuously thriving.

Functionality: the server and operational system need to be functioning fast and bug-free.


Expertise: it is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while.

TYPES OF MODELS OF APPLICATION MAINTENANCE & SUPPORT

Time and Material (T&M) : This type of technical support is suitable for ongoing support of the existing application or system and minor features development. According to the T&M model, you will receive the end-of-the-month invoice based on the work actually done.

Bucket Hours : This type of support is also suitable for ongoing support of the existing application or system and minor features development. The difference from the previous type is that you pay in advance for a bunch of hours at a reduced hourly rate.

24/7 Help Desk (Support Center) : This type of support provides assistance to end-users of the application or system. PABM establishes a dedicated team of technical support specialists that solve the occurring problems on an ongoing basis. A convenient monthly flat rate is billed at the end of the month.

OUR SERVICES

Software Maintenance and Proactive Support

Our proactive approach lets us warn the customer if the back-up is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.

OS and Server Migration

Sometimes operational systems and servers do not perform to the utmost. PABM Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.

Performance / Availability Monitoring

PABM helps companies ensure that their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.

Task/Bug Tracking Systems Deployment and Customization

Taking the value of reporting and identifying defects into account, PABM specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

Application Improvement

Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.

LEVEL OF SUPPORT